Frequently asked questions

altconnect is a digital platform designed to streamline community management, facilitate financial transactions, and enhance connectivity among members.

Visit the altconnect website at altconnect.ng or download the app. Follow the registration process to create your account. You’ll need to provide personal information and verify your account via email or phone.

altconnect is open to various communities, including but not limited to estates, alumni groups, religious bodies, educational institutions, sports clubs, professional organizations, cooperatives, and more.

Communities on altconnect benefit from streamlined management tools, enhanced communication features, access to financial services, and other exclusive offers.

Yes, altconnect offers free registration for individual users and communities. However, a flat rate of 100 Naira applies when users carry out community related transactions on the platform.

Send an email to business@altconnect.ng with your community’s name and category, and we’ll guide you through the process.

Yes, altconnect has built-in communication tools such as messaging, broadcast, and forum to enhance interaction between community members.

You can list items by navigating to the marketplace section in the app or on the website and following the listing prompts.

Navigate to the “Invite Guest” section, input your guest’s details, and book an appointment. A verification code will be displayed to you and sent to your guest.

Your transaction history and activities can be tracked via your account dashboard, where detailed records and summaries are available for your convenience.

altconnect prioritizes data security by using industry-standard encryption protocols and strict access controls to ensure your personal and financial information is protected.

If you wish to delete your account, navigate to your account settings and select the option to delete your account. Alternatively, you can contact our support team for assistance.

For support, you can contact our customer service team through the app or website, send an email to help@altconnect.ng, or call 02017000555. We’re available to assist with any issues you encounter.