Privacy Policy

1.0 Privacy Policy

AltBank values and respects the privacy of the people we deal with. AltBank is committed to protecting your privacy and complying with the Nigeria Data Protection Act (2023) and other applicable data privacy laws and regulations.

This Privacy Policy (“Policy”) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. Throughout this document, “Alternative”, “Bank”, “we”, “us”, “our” and/or “ours” refer to AltBank Limited incorporated under the laws of the Federal Republic of Nigeria with its registered office at 20 Marina, Lagos. The reference to ‘you’ or ‘your’, means you, any authorized person on your account, anyone who conducts your banking services for you or other related people (including authorized signatories, partners or any authorized third party).

2.0 Data Collection

2.1 The information we collect about you

We collect several different types of information for various purposes to provide and improve our services to you. We may also collect your information at events hosted or organized by or for the bank, regardless of whether such an event is a physical or virtual one. The Personal Data we collect, fall into various categories, such as:

2.1.1 Personal Data

While using our services, providing services or seeking employment with the Bank, we may ask you to provide us with certain personal data that can be used to contact or identify you (“Personal Data”). Personal data may include, but is not limited to:

2.1.1.1 Identification Data

We collect information that can uniquely identify you or verify your identity. This includes, but is not limited to: your first, middle, and last name; date of birth; gender; nationality; biometric identifiers (where applicable); government-issued identification numbers such as National Identification Number (NIN), Bank Verification Number (BVN), international passport number, driver’s license number, and other similar identifiers; as well as identification documents or photographs used for verification or authentication purposes.

2.1.1.2 Contact Details

We collect information that enables us to contact you or communicate with you regarding our services. This includes your residential or mailing address, email address, phone numbers, and any other similar contact information you provide during account creation, onboarding, service usage, or customer support interactions.

2.1.1.1 Employment-Related Data

We collect information relating to your professional background, role, and suitability where required for recruitment process, service provision, due diligence, vendor management, or regulatory compliance. This includes your job title or position, employer details, work history, professional qualifications, certifications, references, and other employment-related information relevant to our business relationship or engagement processes.

2.1.2 Financial Information

We collect and process financial data necessary to provide our services, meet regulatory requirements, and facilitate transactions. This includes your bank account details, transaction history, card information (such as card number, expiry date, and security codes), tax-related information, credit or loan information, and any other financial details you provide during onboarding, service usage, or account maintenance.

Where card-related information is processed, all payment data is handled in accordance with applicable security standards, including the Payment Card Industry Data Security Standard (PCI DSS). You are responsible for maintaining the confidentiality of your card and authentication credentials (such as PINs or access codes) and ensuring they are not shared with unauthorized persons.

2.1.3 Sensitive Personal Data

We may process certain categories of sensitive personal data about you where necessary and permitted by applicable law. This may include, without limitation, health information, biometric data used for unique identification (such as fingerprints, facial recognition data, or voice recordings), criminal conviction information, as well as data relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, or sexual orientation.

We only collect or use sensitive personal data when it is essential for delivering our products or services to you, when required for reasons of substantial public interest, to comply with a legal obligation, or where we have obtained your explicit consent.

18.0 Contact Us

If you have any questions, comments or requests in relation to this Privacy Policy or objections, complaints or requirements in relation to the use of your personal data, please contact us by sending an email to [email protected] or 02017000555 / 02018889090 or write a letter addressed as follows:

The Data Protection Officer
AltBank Limited
20 Marina, Lagos.